How To Reverse Wrong Transactions On MTN Mobile Money? – Complete Guide 2022

How To Reverse Wrong Transactions On MTN Mobile Money? - Complete Guide 2022

MTN Mobile Money is a secure electronic service that allows Mobile Money wallet holders to store funds, transfer and receive money, make payments, and perform a variety of other activities all from the convenience of their mobile phone. It’s quick, easy, handy, and inexpensive. MTN offers it in a number of African nations in collaboration with over ten partner banks.

About MTN Mobile Money

MTN Mobile Money is a secure electronic service that allows Mobile Money wallet holders to store funds, transfer and receive money, make payments, and perform a variety of other activities all from the convenience of their mobile phone. It’s quick, easy, handy, and inexpensive. MTN offers it in a number of African nations in collaboration with over ten partner banks.

We are all prone to make errors in one way or the other. If you recently made an incorrect mobile money transaction, you should read this entire post.

Everyone can mistakenly transfer mobile money to the wrong receiver at some time. And it keeps you wondering what to do in such cases as there have a lot of MTN fraud cases.

This article however seeks to take you through all the necessary options for recovering misdirected MTN mobile money.

 

MTN Mobile Money: How Does It Work?

MTN Mobile Money keeps your money in a safe electronic account connected to your MTN phone number. Please ensure that your receiver has a registered MTN Mobile Money account before transferring cash.

Please visit the MTN website or one of their designated agents for additional information on the services offered via MTN Mobile Money in a certain country.

How To Use MTN MoMo

MTN Mobile Money wallet subscribers may use their accounts in a variety of ways. They are able to:

  • Money is received and stored.
  • Send money to any registered or unregistered MTN mobile phone subscriber.
  • Send money to other local network mobile phone customers.
  • Top-up MTN airtime at any authorized MTN Mobile Money agent.
  • Pay your bills
  • Purchase and pay for insurance
  • Employee salaries, plane tickets, school fees, and other products and services must all be paid.

How to reverse wrong transactions on MTN Mobile Money

MTN MOMO transfer reversal is however a self-service feature that allows mobile money users to undo a mistaken transaction.

Below are three major definitive ways on reversing MTN mobile money for both MTN mobile money agents, merchants, and subscribers in Ghana;

Calling 100 is the first method.

When it comes to MTN Mobile money transactions, this is the most popular technique. Take the actions outlined below.

  • Please dial 100.
  • Select your favourite language or dialect.
  • Option 3 (mobile money) is pressed/tapped.
  • To reverse a mobile money transfer, press/tap option 5.
  • Your call will be immediately sent to a customer service representative who is available.
  • Mention the phone number to whom you transferred the funds. The agent will take down the number and ask for other information, such as the time of transmission, your complete name, the sender’s number, and the amount sent.
  • The customer support person will validate the transfer by looking at the recipient’s mobile money account transaction history while on the phone.
  • If the money is still in the recipient’s account after successful verification, MTN will immediately freeze it.
  • To validate the claim, an MTN mobile money customer support agent will call the receiver.
  • The situation will be thoroughly investigated.
  • The money will be promptly reversed to your account after everything is validated.

Second Method:

Reversing MTN mobile money with a shortcode
To reverse incorrect MTN Mobile money transactions, use a shortcode. See the complete description below.

  • Enter *170#

The third method is to go to the nearest MTN office.

  • To report an occurrence, go to the local MTN office.
  • MTN will examine the problem and reverse your money if you provide all transaction information.

The final method

Communicate with the one who received the wrong transaction.
If you believe that following the procedures outlined above would be difficult, simply contact the individual to whom you made the incorrect transfer and request or beg them to return your money.

An honest individual will do the right thing. This is the difficult route.

NB:  After the above steps have been accurately executed, the process will take at least 15 working days, and the funds might be stopped and probed. This implies that you might have your money in 15 working days from the day of the reversal.

Hence a delay in the reversal process is determined by the recipient’s willingness to acknowledge that the transfer was incorrect. If the receiver accepts, the money can be refunded in three days or fewer.

How to check the balance of your MTN Mobile Money?

There are several methods for checking your MTN Mobile Money balance. However, the MTN mobile app is the best option. It allows you to check your balance and rates, among other things. It also provides you with a better method to manage all of your MTN mobile services. And you can also check your balance using the code *170#

 

Readers of this article may also want to know how to use MTN Mobile Money to purchase bitcoin In Ghana

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